EUV scanner dose instability on NXT:2050i (TSMC Fab 18)
Operator reports intermittent CD variation on a critical contact layer. The EUV scanner log shows dose fluctuations (±2.5%) over the last 12 lots, exceeding the 1% spec. Throughput and overlay look normal.
Wafer stage overlay drift exceeds spec on Intel 18A lot
After a reticle change on a High-NA EXE:5000, overlay on the lot jumps from 1.2 nm to 3.8 nm. CD and dose are normal. MES shows the lot completed normally.
MES job dispatch failing for Intel 18A lot (S2F49 reject)
CIM host cannot dispatch a process job to a scanner: the tool rejects S2F41/F49 with an 'invalid recipe ID' error. The recipe exists in the tool library but the MES job references a version that was retired after the last APC update.
FOUP loadport communication error — Samsung DRAM fab
A 300mm loadport reports a carrier-ID read failure on every FOUP at one etch tool; wafers queue up and the AMHS backs up. Other loadports on the same tool are fine.
Collector mirror degradation alert on EUV source
The scanner dashboard shows collector reflectivity trending down faster than expected and the source is increasing power to hold dose. Wafers/hour has dropped 8%.
SECS/GEM host timed out — scanner reports 'offline' but pings OK
A scanner shows 'host offline' in the UI, but the tool responds to ping and other tools on the same subnet are unaffected. MES shows the lot stuck in 'processing' state.
New laptop setup request
Hi, I'm starting as a new Project Manager next Monday. HR said to contact IT for laptop setup. I'll need: - Standard Office applications - Project management software (MS Project) - VPN access for remote work - Access to the Projects SharePoint site Please let me know what you need from me. Thanks, Alexander (starting Sept 15)
Can't access shared drive - Access Denied
I'm trying to open the Finance shared drive (\\fileserver\finance) but getting 'Access Denied' error. I was able to access it yesterday. Nothing has changed on my end. I need to access budget files for end of month reporting. Regards, Michael
VPN connection fails - Error 800
Working from home today and can't connect to VPN. Getting Error 800: Unable to establish VPN connection. The VPN server may be unreachable. I've been using VPN for months without problems. Home internet is working fine. Thanks, David
ERP system login fails - Invalid credentials
I cannot login to the ERP system (SAP). It says Invalid credentials but I know my password is correct. I just changed it yesterday in Active Directory. I have orders to process urgently. Lisa
Teams calls have no audio
When I join Teams meetings, I can see video but there's no audio - I can't hear anyone and they can't hear me. Regular Zoom calls work fine. I have daily standups I need to attend. James
SharePoint site not loading - 403 Forbidden
I'm trying to access the HR SharePoint site but getting a 403 Forbidden error. I'm supposed to have access as HR team lead. Need to post the new policy documents today. Patricia
Printer not working - shows offline
The printer in conference room B (HP LaserJet on 3rd floor) shows as offline in Windows. I've checked and it's powered on with no error lights. We have client meetings all day and need to print documents. Emergency! Robert
Outlook keeps asking for password
Every 5 minutes Outlook pops up asking for my password. I enter the correct password and it works for a bit, then asks again. This started happening after the weekend. It's very disruptive to my work. Please help, Jennifer
Computer won't boot - stuck on black screen
Hi IT Support, My computer won't start this morning. When I turn it on, I see the company logo briefly, then the screen goes black and nothing happens. I've tried restarting several times but same issue. I have an important presentation in 2 hours and need this fixed ASAP! Thanks, Sarah
Blue Screen of Death - IRQL_NOT_LESS_OR_EQUAL
My computer crashed with a blue screen showing IRQL_NOT_LESS_OR_EQUAL. It restarted but I'm worried it will happen again. I was in the middle of working on important documents. This is the second time this week. Emma
